Shipping
We ship internationally. Orders are fulfilled and dispatched by our global fulfilment partner, and delivered by trusted couriers and local postal services.
Order processing
Orders are packed and dispatched from our fulfilment centre within 1–2 business days. Once your order is on its way, we'll email you a shipping confirmation with tracking.
Delivery estimates
Estimated delivery times from dispatch:
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Australia: 5–10 business days
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New Zealand: 10–14 business days
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United States: 10–15 business days
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Canada: 8–12 business days
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Europe: 5–8 business days
These are estimates based on our carriers' typical performance. They are measured from dispatch, exclude any time held in customs, and are not guaranteed.
Shipping costs
Shipping is calculated at checkout based on your destination. Free shipping applies to orders over:
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Australia: A$199
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New Zealand: NZ$219
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United States: US$99
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Canada: CA$139
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Europe: €89
Orders below these values are charged a flat rate, shown at checkout in your local currency.
Tracking
You'll receive tracking details by email once your order ships, and you can follow your parcel's progress from there. Tracking can take 24–48 hours to show its first scan. If your tracking hasn't updated in more than 7 business days, contact us and we'll chase it with the carrier.
Duties & taxes
We ship Delivered Duty Paid (DDP), so any import duties and taxes are either shown at checkout or already included in your price and paid by us on your behalf. The price you see is the price you pay — no surprise customs charges when your parcel arrives. If a destination ever can't be shipped DDP, we'll let you know before you pay.
Order changes and cancellations
Our fulfilment centre processes orders automatically, so once payment is taken we are generally unable to change sizes, swap items, amend the delivery address, or cancel an order. Please check your size, item selection and delivery address carefully before completing checkout. This does not affect the cancellation and withdrawal rights described in our Refund Policy.
Wrong address, lost or stolen parcels
Please double-check your delivery address at checkout — we can't be responsible for orders sent to an address entered incorrectly. Parcels returned to us as undeliverable can be reshipped at the applicable rate for your region. If your order hasn't arrived, or a delivery is disputed, contact us at yourfriends@rtla.com.au and we'll investigate with the carrier and help resolve it. For how we handle parcels confirmed as delivered, please see the "Lost or Stolen Parcels" and "Product Delivery" sections of our Terms of Service.
Returns & exchanges
For returns and exchanges, please see our Refund Policy. Please don't send returns to our registered office — email us first and we'll provide the correct return address.
