Last updated: 7 October 2026.
We ship internationally. Orders are fulfilled and dispatched by our global fulfilment partner, and delivered by trusted couriers and local postal services.
Order processing
Orders are packed and dispatched from our fulfilment centre within 1–2 business days. Once your order is on its way, we'll email you a shipping confirmation with tracking.
Delivery estimates
Estimated delivery times from dispatch:
These are estimates based on our carriers' typical performance. They are measured from dispatch, exclude any time held in customs, and are not guaranteed. A delivery that takes longer than the estimate is not, on its own, a fault or grounds for a refund once your order has been dispatched, but this doesn't affect any right you have under consumer law if an order isn't delivered within a reasonable time.
Shipping costs
Shipping is calculated at checkout based on your destination. Free shipping applies to orders over:
Orders below these values are charged a flat rate, shown at checkout in your local currency. Whether an order qualifies for free shipping is determined at checkout.
Tracking
You'll receive tracking details by email once your order ships. Tracking can take 24–48 hours to show its first scan. If your tracking hasn't updated in more than 7 business days, contact us and we'll chase it with the carrier.
Lost parcels
If the carrier confirms that your parcel was lost before it was delivered, we'll reship your order or refund it once the carrier's investigation is complete.
If tracking shows your parcel as delivered but you can't find it, please check with neighbours, building reception and the carrier, then email us within 7 days of the delivery scan so we can open an investigation with the carrier. Once the carrier confirms delivery to the address you gave us, responsibility for the parcel passes to you, and we're generally unable to reship or refund it — see "Title and Risk" and "Lost or Stolen Parcels" in our Terms of Service. This doesn't affect any right you have under consumer law.
Duties & taxes
We ship Delivered Duty Paid (DDP), so any import duties and taxes are either shown at checkout or already included in your price and paid by us on your behalf. The price you see is the price you pay — no surprise customs charges when your parcel arrives. If a destination ever can't be shipped DDP, we'll let you know before you pay. If you're ever asked to pay duties or taxes on delivery, contact us before paying or refusing the parcel.
Order changes and cancellations
Our fulfilment centre processes orders automatically, so once your order is placed we can't change sizes, swap items, change the delivery address or cancel it. Please check your size, items and delivery address carefully before completing checkout. If we're ever able to stop an order before it's processed, that's a one-off courtesy, not a right. This doesn't affect the statutory cancellation rights in section 5 of our Refund Policy.
Incorrect addresses, refused and uncollected parcels
Please double-check your delivery address at checkout — we're not responsible for orders sent to an address that was entered incorrectly or incompletely. If a parcel comes back to us because the address was incorrect or incomplete, or because delivery was refused or the parcel wasn't collected, see section 4 of our Refund Policy for your options.
Returns
We don't offer change-of-mind returns, exchanges or size swaps. For faulty, not-as-described or incorrect items, and for statutory cancellation rights, see our Refund Policy. Please don't send anything to our registered office or fulfilment centre unless we've approved it in writing.
