Contact information

Contact

RTLA Apparel Limited — a company registered in Hong Kong, trading as RTLA / Refuse to Lose Aesthetics.

  • Registered office: Unit B, 11/F, 23 Thomson Road, Wan Chai, Hong Kong SAR China
  • Business Registration Number (Unique Business Identifier): 80386636
  • Email: yourfriends@rtla.com.au

We're an online-only store, and the address above is our registered correspondence address — it isn't a shop or a returns depot, so please don't visit in person or send anything there. The quickest way to reach us is by email, and we aim to reply within 1–2 business days.

Problem with an order? Email us first. We don't offer change-of-mind returns or exchanges; if an item is faulty, not as described or incorrect, see our Refund Policy for how to make a claim.