Shipping & Delivery
Orders are dispatched within 48 hours and sent with tracked courier services, depending on your location. Our stock is held in more than one warehouse, so orders with several items may arrive in separate parcels, each with its own tracking.
Free Shipping Thresholds
Australia A$199
New Zealand NZ$179
United States US$150
Canada CA$149
United Kingdom £90
Europe €99
Hong Kong HK$599
South Korea ₩109,000
Orders below the threshold are charged a flat shipping rate, shown at checkout in your local currency.
Delivery Times
Orders are dispatched within 48 hours. Estimated delivery times from dispatch:
Australia 5–10 business days
New Zealand 10–14 business days
United States 10–15 business days
Canada 8–12 business days
Europe 5–8 business days
United Kingdom 10–12 business days
Hong Kong 3–7 business days
South Korea 5–10 business days
These are estimates, not guarantees. Delivery windows reflect the majority of orders — customs inspections, peak periods and remote addresses can add time.
Duties & Taxes
Most international orders ship DDP (Delivered Duty Paid): duties, import taxes and VAT are calculated and paid by RTLA before your parcel ships, so you won't receive a customs invoice, a courier handling fee or any request for payment on delivery.
There are two exceptions:
United Kingdom: UK orders ship without prepaid duties, so duties, taxes or a courier handling fee may be collected on delivery.
United States: our carrier can only prepay duties up to a set order value. Higher-value US orders ship without prepaid duties, so duties may be collected on delivery.
Australian orders include GST in the displayed price.
Tracking
You'll receive a confirmation email when your order is placed, and a second email with tracking as soon as your parcel is dispatched. Tracking can take 24–48 hours to show its first scan.
If your tracking hasn't updated in more than 7 business days, contact us and we'll chase it with the carrier.
Order Changes & Cancellations
Orders are final once placed. Our fulfilment centre begins processing immediately, so we're unable to change sizes, swap items, add products, amend delivery addresses or cancel orders after checkout. Please check your size, item selection and delivery address carefully before completing your order.
If you believe you have been charged twice, or a technical fault occurred at checkout, contact us immediately with your order number and we'll resolve it.
We don't offer change-of-mind returns, exchanges or size swaps. This does not affect your rights if an item is faulty, not as described or incorrect. Consumers in the EU, EEA and UK keep their statutory right to cancel — see our Refund Policy.
Incorrect Addresses, Refused & Uncollected Parcels
Please check your shipping address carefully before completing your order. Because orders are processed automatically, we are unable to amend a delivery address once an order has been placed.
If a parcel comes back to us because the address was incorrect or incomplete, or because delivery was refused or not collected, we can reship it at your cost or refund the products less the original shipping and the cost of the return to us. See section 4 of our Refund Policy.
Lost or Damaged Parcels
If the carrier confirms your parcel was lost before delivery, we'll reship or refund it once their investigation is complete. If tracking shows your parcel as delivered but you can't find it, check with neighbours and the carrier, then email us within 7 days of the delivery scan.
If your order arrives damaged, email us within 7 days of delivery with photos of the outer packaging and the item, and we'll sort it.
Questions
Contact us at yourfriends@rtla.com.au and we'll get back to you within 1–2 business days.
